LINES OF BUSINESS

ADMINISTRATIVE
AND CALL CENTER

CUSTOM ADMINISTRATIVE
AND CALL CENTER SOLUTIONS

You need the right people in place to interact with customers and keep them happy and loyal. On the other hand, staffing these positions is challenging due to seasonal peaks, shifting market conditions, and high turnover. That's where we come in.

A cookie-cutter approach doesn't work for your dynamic hiring needs. That's why we offer a wide range of customizable staffing solutions.

CONTRACT

CONTRACT-TO-HIRE

DIRECT HIRE

STAFFING PROJECT
MANAGEMENT

HIGH-VOLUME HIRING

RAPID RAMP-UP
RECRUITMENT

SEASONAL HIRING

A SAMPLING OF THE
ROLES WE PLACE

We proactively source and recruit talent with the right skills and experience needed to succeed  from managing high call volumes to communication proficiencies.

Take a look at some of the administrative and call center positions we regularly staff:

  • Admissions
  • Accounts Payable
  • Accounts Receivable
  • Administrative Assistant
  • Bookkeeping
  • Client Relations
  • Contact Center Agent
  • Contact Tracer
  • Customer Service
  • Data Entry
  • Insurance Claims
  • Medical (Non-Clinical)

PLUS, WE LOOK BEYOND THE RESUME

In addition to sourcing skilled talent, we ensure potential hires have the qualities that represent and align with the values of your organization. Learn how we hire well-rounded talent.

COMBATING HIGH TURNOVER

High-volume workforces in areas such as call centers tend to face high turnover and require a uniquely skilled approach to staffing. We've developed strategies to help ensure you hire the right people and retain them.

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A BROAD RANGE OF BENEFITS

We take care of our contract associates with benefits and perks that are second to none, like weekly pay, insurance benefits, retirement savings, and more

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CUSTOM RETENTION PLANS

From performance and incentive-based rewards to appreciation events, we’ll help you develop a plan to keep the team happy and high-producing

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WAGE ANALYSIS AND COMPENSATION TRENDS

We offer data-backed insights to ensure you're offering competitive wages

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HR ASSISTANCE

Our certified HR professionals provide guidance on employee relations to improve outcomes and stay within legal compliance

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ONSITE MANAGEMENT

With onsite management, our contract associates are set up for success with custom orientation guides, consistent onboarding, HR support, and more

QUESTIONS?

We're in the business of building transparent partnerships with our clients, and it's important for us to ensure we're on the same page. If you have questions, we have answers.

READY TO SEE HOW FRANKCRUM
STAFFING CAN SUPPORT YOUR

ADMINISTRATIVE AND CALL CENTER NEEDS?